Frequently asked question

We deliver the products from our vendor all place and Shipping cost determined by Seller.

The payment must be done within maximum 72 hours from the creation of the order, otherwise we will cancel it. * Which currencies can I shop in? The default shop’s currency is BDT but you can also make purchases in USD (upon request). * What payment methods do you accept? For payments in BDT, we accept: Visa MasterCard Bkash Rocket Nagad Bank Transfer You can also request for payment in the other available currencies (USD). Get in contact with us and we’ll arrange to send you a Invoice in order to pay in your preferable currency. Will my personal details stay safe? We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our Privacy Policy. Your payments get processed through the secure Payment or checkout or others gateway and no data is stored in our side.

An email address is all you need to start the order process. We recommend that you register for an account so that you can subscribe to our newsletter and easily place an order.

Simply follow the ‘Lost your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

Subscribe and receive a 5% Coupon code for your first order, stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.

Placing an order at Islamiashop is quite simple. Here’s how: Choose a category or designer from the top navigation menu or search to explore a specific style or trend. Select the size of your item and click ‘Add to cart’. Once you have finished adding your items, proceed to Checkout under ‘Cart’. Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.

As your purchase will be prepared quickly for dispatch, please contact our Customer Service as soon as possible to cancel or make changes to an order. Unfortunately, once the order has been processed, we are unable to cancel it or to add any items, but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.

Our offering is expertly curated from the best luxury e-ccommerce shop brands around the globe and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.

Your order will be carefully packaged in a protective box to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.

You can make a return request for one or more products within 14 or 7 days of receiving the goods for the following reasons: if you do not like the product, if it is too big / small, if it is damaged, if it does not correspond to the product ordered, if it is not present in the parcel. The return shipping costs to our warehouses are at the buyer’s expense. We are responsible for the return only in case of faulty or incorrect products. Returned items must comply with our returns policy: Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.

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